Support

I did not receive my sign-in code

iPet signs you in with a 6-digit code sent by SMS to your phone number. Codes are delivered to Armenian numbers. If nothing arrives, check that the number is typed with the correct country code, wait a minute, and request a new code. Still nothing? Email us with the number you used.

How do I book a walk?

Open Discover, pick a walker, and tap to book. Choose the pet, the date and time, and the address. The walker then accepts or declines the request — you get a notification either way. You can book one-time, recurring, group, and long walks.

Why does the live map stop moving during a walk?

This is expected. iPet records the walk route only while the walker has the walk screen open on their phone — we deliberately do not collect location in the background. If the walker's phone locks or they switch apps, the route pauses and the map shows a gap until the walk screen is visible again. The total distance is calculated from the recorded route.

How do I become a walker?

Create an account, switch to the provider role from the Profile tab, then complete your provider profile: the services you offer and their prices, your service area, and your verification documents. Our team reviews verification manually before you become visible to owners.

I am a walker and owners cannot find me

Owners only see providers who are approved and have a complete profile. Check the readiness checklist on your Home screen — it lists what is still missing: service area, prices, services, verification. Make sure you have saved at least one service with a price.

How do payments work?

You pay a deposit in the app with an Armenian bank card when you book. That deposit is the iPet commission. The rest of the price you settle directly with the provider — iPet does not hold, disburse or guarantee the provider's share. Card details are entered on the bank's own secure page, so iPet never sees your full card number.

How do I cancel a booking?

Open the booking from the Bookings tab and choose to cancel. Cancel at least 24 hours before the service starts and the deposit comes back in full; cancel later than that and the deposit is not returned. The balance is always settled directly with your provider.

How do I delete my account?

In the app: Profile, then Settings, then Delete account. You can also email us and we will do it for you. What happens to your data is described in the privacy policy.

Privacy Policy

Something is wrong with a walker or an owner

Tell us. Email us with what happened and when. Trust is the whole point of iPet — we investigate every report and remove people from the marketplace when it is warranted.

sargis.tadevosyan@listgroup.am